Frequently Asked Questions
We want you to shop with confidence. Below are answers to some of the most common questions about ordering from Trend-Nova, delivery, payments, returns, and customer support.
🛒 Orders & Shopping
How do I place an order?
Choose the product you’d like to purchase, select any available options, and click Add to Cart. Proceed to checkout, enter your delivery details, select your preferred payment method, and complete your order.
Once your payment has been successfully processed, you’ll receive an order confirmation by email.
Is Trend-Nova a legitimate online store?
Trend-Nova is a South African online retailer offering smart technology, home devices, and everyday products. We source products through local and international suppliers. Availability and delivery estimates vary by product. Trend-Nova handles customer inquiries and return requests.
Business registration number: 2024/003666/07.
Business address: 6645 Crab Plover Street, Centurion, Gauteng, 0157, South Africa.
Email: info@trend-nova.co.za.
Phone and WhatsApp: +27 81 5033559.
Where is Trend-Nova based?
Trend-Nova serves customers in South Africa and selected international destinations. Our products may be fulfilled from different supplier locations depending on the product ordered.
Where applicable, the estimated delivery timeframe will be communicated on the product page or during checkout.
🚚 Delivery & Tracking
How long does delivery take?
For products delivered within South Africa, delivery typically takes 3–7 business days where local fulfillment is available.
Some products may be fulfilled internationally and can therefore take longer. Please check the individual product page for the applicable delivery estimate before placing your order.
Delivery times can also vary depending on your location, courier processing, weekends, public holidays, and other circumstances outside our control.
Why can delivery times differ between products?
Trend-Nova offers products from different suppliers and fulfillment channels. This means delivery times can vary depending on the product and where it is dispatched from.
We provide the applicable estimated delivery timeframe for the product so that you can make an informed decision before ordering.
Will I receive tracking information?
Yes. Once your order has been dispatched and tracking information is available, we will send your tracking details to the email address provided when placing your order.
Can I track my order?
Yes. Once your tracking number has been issued, you can use the relevant courier or tracking service to follow your parcel's delivery progress.
What if my order is delayed?
If your order has taken longer than the estimated delivery timeframe, please contact us with your order number so that we can check the status of your shipment and assist you.
💳 Payments & Checkout
What payment methods do you accept?
The payment methods currently available will be displayed securely at checkout.
You will be able to review your order, delivery details, and applicable charges before completing your purchase.
Is my payment secure?
Payments are processed through our payment provider using secure payment processing technology.
Trend-Nova does not ask customers to send card details or payment information through WhatsApp, social media, or email.
Will I receive an order confirmation after payment?
Yes. After a successful order, you should receive an order confirmation by email containing your order details.
If you don't receive your confirmation, please check your spam or junk folder. You can also contact us with your details so we can assist.
Why is my order not showing as confirmed?
If your payment appears to have gone through but you have not received an order confirmation, please don't place another order immediately.
Contact Trend-Nova with your payment/order details so that we can check the status of the transaction and assist you.
🔄 Changes & Cancellations
Can I change or cancel my order?
You may request a change or cancellation within 24 hours of placing your order.
Please contact us as soon as possible. Once an order has been processed or dispatched, we may no longer be able to make changes or cancel it.
Can I change my delivery address after ordering?
Please contact us immediately if you entered the wrong delivery address.
We will try to assist, but changes may not be possible once the order has been processed or handed to the courier.
↩️ Returns & Refunds
What is Trend-Nova's return policy?
We offer a 15-day return period from the date you receive your order, subject to the conditions and exclusions contained in our Refund Policy.
What if my product arrives damaged or faulty?
Please contact us as soon as possible after receiving your order and provide your order number and clear photographs or other relevant information about the issue.
We will review the matter and advise you on the next steps in accordance with our refund policy.
What if I received the wrong product?
Please contact us with your order number and details of what you received. We will investigate the issue and assist you with the appropriate next steps.
How do I request a return?
Contact Trend-Nova with your order number and the reason for your return.
Please do not send products back without first contacting us and receiving return instructions.
When will I receive my refund?
Once an approved return has been received and assessed, any applicable refund will be processed in accordance with our Refund Policy and the payment provider's processing times.
📦 Products & Availability
Are all products in stock?
Product availability can change quickly. If a product is available to purchase on our website, you can proceed with your order.
If an item becomes unavailable after an order is placed, we will contact you regarding the available options.
Are the products exactly as shown in the pictures?
We aim to provide accurate product descriptions and images. However, minor differences in color, packaging, labeling, or appearance may occur depending on the manufacturer or supplier.
Please refer to the product description and specifications for the most accurate product information.
📱 Customer Support
How can I contact Trend-Nova?
You can contact us through our Contact page.
For order-related inquiries, please include your order number so that we can assist you more quickly.
Can I contact Trend-Nova before placing an order?
Absolutely. If you have a question about a product, delivery, availability, or the ordering process, you are welcome to contact us before purchasing.
We would rather help you make an informed purchase than leave you unsure about your order.
🛡️ Shopping With Confidence
What happens after I place my order?
Your order journey is straightforward:
1. Place your order.
Complete checkout and payment securely.
2. Receive confirmation
Your order confirmation is sent to your email.
3. Order processing
Your order is prepared for dispatch.
4. Dispatch & tracking
Once dispatched, tracking information will be provided when available.
5. Delivery
Your order is delivered to the address provided at checkout.
If you have any concerns during the process, our customer support team is available to assist.
Still have a question?
We're here to help.
If you cannot find the answer you're looking for, please contact Trend-Nova through our Contact page, and we'll assist you with your inquiry.