Refund policy

Return & Refund Policy

At Trend-Nova, we want you to be completely satisfied with your purchase. Please read our policy below carefully.

Return Window: You have 15 days from the date of receiving your order to request a return. Requests made after this window may not be processed.

Eligibility for Returns To qualify for a return, your item must be:

  • Unused, undamaged, and in its original packaging
  • Accompanied by all accessories, manuals, and documentation
  • Supported by proof of purchase (receipt or order confirmation)

Items showing signs of wear, installation, modification, or misuse will not be accepted.

How to Initiate a Return Contact us at info@trend-nova.co.za before sending anything back. Do not return items without prior approval. All returns must be handled through Trend-Nova—do not return products directly to the manufacturer.

Damaged, Defective, or Incorrect Items Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 7 days with photos or video evidence. We will cover return shipping costs and offer a replacement first (subject to stock). If no replacement is available, a full refund will be issued.

Change of Mind Returns

  • You are responsible for return shipping costs
  • A 15% handling and restocking fee will be deducted from your refund
  • The original delivery fee is non-refundable

Refund Processing: Refunds are processed within 14 business days of receiving and inspecting the returned item, back to your original payment method. If you haven't received your refund after 14 business days, check with your bank first, then contact us at info@trend-nova.co.za.

Order Cancellations You may cancel or modify your order within 24 hours of placing it, provided it hasn't entered fulfillment. Contact us immediately at info@trend-nova.co.za.

Non-Returnable Items The following cannot be returned:

  • Personalized or custom-made items
  • Opened health, beauty, or personal care products
  • Sale items and gift cards
  • Electronics with removed personal data not reset to factory settings

Electronics Returns: All accessories, manuals, and original packaging must be included. Devices must be reset to factory settings before return.

Shipping Recommendation: We recommend using a trackable shipping service for returns, especially for items valued over R450. Trend-Nova cannot be held responsible for returned items lost in transit without tracking.

Contact Us

  • Email: info@trend-nova.co.za
  • WhatsApp: +27815033559
  • Operating Hours: Monday – Friday, 8:30 AM – 5:00 PM (SAST)