Shipping policy
Shipping Policy
At Trend-Nova, we aim to make your shopping experience as convenient and reliable as possible. We've designed our delivery process to be simple, transparent, and customer-friendly.
Order Processing & Shipping Timeline
- Order Cut-Off Time: 2:00 PM (SAST)
- Processing & Handling: 0-2 days
- Delivery: 3–7 business days for local stock (Monday–Friday)
- And 7–14 business days for imported/on-demand (Monday–Friday)
Once your order is placed and payment confirmed, our team will begin processing immediately. As soon as your order ships, you'll receive:
- A confirmation email with your order details
- A tracking number and real-time tracking link
"Please note that delivery times may vary due to customs clearance. Delays beyond our control may occasionally extend delivery beyond the estimated timeframe.
Domestic Delivery Rates—South Africa
| Order Type | Weight | Fee |
|---|---|---|
| Small Items | 0–9.99 kg | R70.00 |
| Medium Items | 10–19.99 kg | R120.00 |
| Large Items | 20–39.99 kg | R199.00 |
| Extra Large (headboards, etc.) | 40–59.99 kg | R299.00 |
| Multiple Large (bar stools, etc.) | 60–79.99 kg | R399.00 |
| Bulky Items | 80–99.99 kg | R499.00 |
| Bulk Orders | 100–199.99 kg | R599.00 |
| Oversized (couches, etc.) | 200 kg+ | R699.00 |
International Shipping: We ship to selected international destinations. Delivery timeframes and rates vary by destination and will be calculated at checkout. Please allow additional time for customs clearance.
Contact Us
- Email: info@trend-nova.co.za
- WhatsApp: +27815033559
- Operating Hours: Monday – Friday, 8:30 AM – 5:00 PM (SAST)